POLICY

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**** Provider-Patient communications

Communications will be mainly done through your Patient Portal, including :

Medications, Test Results, Questions, etc.

We encourage you to open and keep your Patient Portal.

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OFFICE HOURS

Our office is available Monday -Friday, 8:00 am to 4:00 pm, and may be reached at 860. 436. 5803. If you need an appointment, prescription refill, or test results, please call during regular business hours or check your patient portal.

 

URGENT CARE

*IF YOU HAVE A MEDICAL EMERGENCY, PLEASE CALL 911.

 

APPOINTMENTS

KONI APRN FAMILY PRACTICE is committed to providing quality care to our patients. We encourage patients to schedule appointments before follow-up due dates to ensure timely continued care. WALK -IN ARE NOT AVAILABLE. 

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CANCELLATION OF AN APPOINTMENT

To respect medical needs, please be courteous and call our office promptly if you cannot attend an appointment. This time will be reallocated to someone who needs treatment. This is how we can best serve the needs of our patients.

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NO SHOW POLICY

A "no show" is someone who misses an appointment without canceling it within one (1) business day in advance. No-shows inconvenience those individuals who need access to medical care promptly. A failure to present at the time of a scheduled appointment will be recorded in your medical chart as a "no-show." An administrative fee of $40.00 will be billed to your account.

**Please note that No-Show charges are the patient's responsibility and will not be billed to your insurance company.

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PAYMENTS

It is the policy of KONI APRN FAMILY PRACTICE to make all reasonable attempts to collect outstanding balances should they accrue, including convenient payment arrangements. Following these attempts, poor-standing accounts will be outsourced to a third party for collection.

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FORMS/LETTERS

We understand that, at times, various forms or letters may be required to assist you with your healthcare needs. I will happily complete forms and write medical letters as necessary upon your request. However, because this can be time-consuming, please allow 7-10 days to complete the requested forms/letters. All the notes will be communicated through your patient portal or picked up in the office during business hours.

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MEDICAL RECORDS

Per HIPAA guidelines, copies of medical records must be requested in writing. To ensure your privacy, a form to release medical information must be completed before receipt of these materials. All patients can request a copy of their medical records once, free of charge. Extra fees might be applied depending on the volume of the material. The law allows Medical Offices 30 days to complete requests for documents. 

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PRESCRIPTION REFILLS & PHARMACY INFORMATION

Please inform KONI APRN FAMILY PRACTICE of which Pharmacy you use and update us if this should change. Please allow one to two business days for refill requests. We encourage our patients to review their medications before their office appointments and request refills if needed. Medication refills should be requested only through your pharmacy.